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Since 2005 • Commercial registration 392254
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HVIPS / PAYMENT & BILLING

Payment methods & invoice support

A way that suits you.A clear next step.

Start with your invoice and review the method, amount and currency. If a transfer needs follow-up, have your invoice number and receipt ready.

Open your invoices ↗Payment help — WhatsApp ↗
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YOUR INVOICE / YOUR STARTING POINT
HVIPSILLUSTRATION
Your invoice before payment

Review. Choose.
Follow the confirmation.

ServiceAs ordered
Amount & currencyOn your invoice
MethodFrom available options
Total dueReview before payment
No real invoice details or payment status shown
Every payment belongs to an invoice
01

Start with the invoice

Review service, amount and currency before choosing.

02

Confirmed transfer details

Request current beneficiary details before a manual transfer.

03

A traceable confirmation

Follow invoice and order status in the client area.

CHOOSE A METHOD / KNOW THE NEXT STEP

How will you pay?
Know the steps first.

Actual electronic methods appear on your invoice. Manual transfers are confirmed with the team first; availability may vary by order and currency.

PAYPAL

PayPal

From the invoice, when available.

Open the invoice and select PayPal if listed, then complete the payment-gateway steps.

  1. Open the relevant invoice.
  2. Select PayPal if available.
  3. Complete payment through the gateway.
  4. Return to the invoice and follow its status.
Open invoice ↗

Guidance only; this does not confirm availability for a specific invoice.

FROM INVOICE / TO CONFIRMATION

Every payment.
A clear path to confirmation.

01

Review the invoice

Service, invoice number, amount and currency.

02

Choose a method

From the invoice or after confirming transfer details.

03

Complete the transaction

Keep the reference and receipt when needed.

04

Follow registration

Review invoice status, then service or order status.

Payment registration and service activation may be separate steps.

Transferring money or sending a receipt does not change invoice status on this page. Follow confirmation in the client area; activation depends on order type and requirements.

ALREADY TRANSFERRED?

Already transferred?

Have your invoice number and receipt ready. Send them in a ticket associated with your account to follow payment registration.

Open a payment ticket ↗Help on WhatsApp ↗

Nothing is sent automatically. Replace placeholders before sending.

CHECK BEFORE YOU PAY

A moment to review.
A smoother next step.

Guidance only — does not change invoice status

0 of 4 review points

AMOUNTS / FEES / FOLLOW-UP

Details to know before paying.

Currency & total

Use the invoice currency and total. Review any conversion or intermediary fees before payment.

Taxes & fees

Review invoice taxes and fees, including 14% VAT where applicable. Do not add another percentage yourself.

Confirmation timing

Transfers may need manual review. Follow the ticket and invoice rather than assuming instant confirmation.

Refunds

Review the service policy and order terms. Refund requests are reviewed through tickets, not automatically approved.

Keep payment details in the right place.

Enter card details only in the payment gateway. Do not send full card numbers, security codes or verification codes in tickets or WhatsApp.

Where can I find available payment methods?

Open your invoice in the client area. Listed methods are the reference for that order. Request current details first for a manual transfer.

Where do I find the bank or wallet number?

Request current beneficiary details from the team with your invoice number. This page does not display unconfirmed transfer numbers.

I paid but the invoice has not updated. What should I do?

Review the transaction result and reference, then open a ticket with the invoice number and available receipt. Check with the team before paying again.

Does sending a receipt activate the service?

A receipt supports review; registration and activation depend on confirmed payment, service type and order requirements.

Should I add 14% again when transferring?

Pay the invoice total after reviewing taxes and fees. Do not add tax again if it is already included.

Can I follow up through WhatsApp?

You can ask through the general contact channel. For recording details and receipts, use a ticket associated with your account and invoice number.

YOUR INVOICE / YOUR NEXT STEP

Start with your invoice.
Keep the next step clear.

View my invoices ↗Payment enquiry ↗