Maintenance, support and repairs by the HVIPS team, so you can focus on your business.
From unexpected issues to ongoing maintenance: our in-house team reviews your site, agrees the scope and carries out maintenance and testing.
HVIPS × WORDPRESSChoose the closest situation and find your first step.
We review the error, when it started and recent changes. Open a ticket to keep the details together; resolution time follows diagnosis.
Do not include passwords or payment-card details in your issue description.
Scheduled maintenance is separate from your support allowance. Our in-house team is available 24/7. Sites are reviewed before service acceptance.
Prices exclude VAT. 14% VAT is added at checkout.
USD prices reflect the agreed plans; check final prices before payment.
A stable business website or blog
An active business website
Your business-critical WooCommerce store
Capacity refers to site files and database, not accumulated backup storage. Support time resets monthly even on annual billing and does not roll over. Final prices and currency are confirmed at checkout.
| Feature | Basic | Business | Store |
|---|---|---|---|
| Site data size | 5 GB | 15 GB | 30 GB |
| Backup retention | 7 days | 14 days | 30 days |
| Monthly support time | 30 minutes | 90 minutes | 3 hours |
| Scheduled updates | Monthly | Every two weeks | Weekly |
| Staging for impactful updates | Separately quoted when needed | Included | Included |
We review the issue and site condition, then confirm scope and cost.
We verify access and available backups and create a pre-update backup when possible.
We carry out agreed work and test affected functions, using staging according to the plan.
We explain the work, test results and any recommendations requiring separate approval.
We review the issue, agree the scope and price, then issue an invoice before work begins. The starting price does not cover every possible issue.
For subscribers after task approval. We send the payment link after agreeing the scope; extra work never starts without your approval.
Support is available every day, with a first-response target within one hour depending on request volume and issue type. Response time is not resolution time. Extra costs need approval, and issues caused by our maintenance are corrected without using your allowance.
Yes. HVIPS employees carry out support and maintenance, with requests tracked through tickets and the agreed scope.
Support is available 24/7. We target an initial reply within one hour depending on request volume and issue type. Resolution time follows diagnosis.
No. Time resets monthly: 30 minutes for Basic, 90 minutes for Business and 3 hours for Store. Unused time does not roll over.
The site files and database limit is 5, 15 or 30 GB according to the plan. Backups are daily, with 7, 14 or 30 days of retention. Capacity is not the accumulated size of all copies.
We review the site first. Existing problems and infections are assessed and quoted separately before ongoing maintenance is accepted.
No. Hosting, domains and paid licences are separate. Updating paid themes and plugins requires valid licences and the appropriate files.
Choose a plan and term and complete the order. Provide the site URL, type, issue details and backup status; hosting-provider details are optional. Access is arranged after review.
Choose your service, or discuss your needs with our team.
