Renewal
Track due dates and invoices in your account. Review service settings rather than assuming automatic renewal.
HVIPS / YOUR STARTING POINT
How to buy from HVIPS. HVIPSClear steps. From idea to delivery.
Learn how to buy from HVIPS, choose services, track orders, manage invoices and renewals, and request support through the client area. Choose a service, understand the order journey and find where to manage services or get help. Know what comes next at every step.
Start your journey ↓01 / CHOOSE YOUR PATH
Where would you like to start?
Choose a service to explore the relevant steps and details.
YOUR SELECTED PATH
Hosting
Choose website needs, storage, billing term and available extras.
Explore the service ↗AFTER YOUR ORDER
After placing your order
Track activation and service information in your account. Provisioning time depends on the service.
02 / ORDER JOURNEY
From selection to order.
Review all details before confirming. Free themes do not require payment; custom projects start with a quote.
- 01
Review specifications
Check compatibility, resources, licensing and service scope.
- 02
Configure the order
Select term, currency and available options. Review setup and renewal fees where applicable.
- 03
Open the client area
Continue in the HVIPS client area, signing in or creating an account where required.
- 04
Review the invoice and pay
Confirm totals and any taxes or extras. Choose an available payment method and follow its instructions.
- 05
Track status and delivery
Track invoice, order and service messages. Payment confirmation and provisioning depend on the service.
The final invoice is the authoritative total.Review payment methods ↗
03 / CLIENT CONTROL
Your client area, within reach.
Manage orders and services here. You may be asked to sign in first.
01 ↗
My services
Service status, details and available management options.
02 ↗My domains
Track domains, renewal and management settings.
03 ↗My invoices
Review invoices, status and payment options.
04 ↗Support tickets
Keep track of requests and replies.
05 ↗Downloads
Browse files available to your account.
06 ↗Account details
Update contact and account details as needed.
04 / KEEP MOVING
After launch, stay in control.
Check service details and policies before making changes.
Upgrades
Review available upgrades or open a ticket to confirm compatibility, pricing and migration impact.
Cancellation & refunds
Use the request method available in your account and review service-specific terms before confirming.
Do I need an account?
Services, invoices and tickets are managed in the client area. Browsing and demos are accessible; some downloads have access requirements.
Is activation immediate after payment?
Activation depends on the service, payment confirmation and availability. Check your order details or ask sales about timing before purchasing.
How do I choose a currency?
Use the currency selector where available and confirm the currency and total in the order and invoice before payment.
I paid but my order is not active yet.
Check invoice status and account messages, then open a ticket with the invoice, service and payment method. Check status before paying again.
How can I help support resolve an issue?
Open a ticket from your account with the service, error, timing and steps tried. Redact sensitive information in screenshots. Do not post passwords in public messages.
Are installation and customisation included with a theme?
Check the theme page, licence and selected services. Downloading or buying a licence does not automatically include installation or customisation.